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Reviews

Erin, Great Dunmow
4.8

19.10.2021

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Lovely Hotel with friendly Staff. Very nice rooms with view of the river. Great breakfast and the set menu in the restaurant is great value for money

Darlene, Clovis
4.8

08.10.2021

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Rooms were nice. Temperature was perfect. No issues with not having enough hot water. Food in the restaurant was fabulous. Reception staff coming in was great. We were even able to check in an hour earlier than planned. When we were leaving, there was no one at the desk to mark our parking as paid and we waited for a bit, finally went outside to pay by the machine and that is when someone showed up. That is the only negative issue we had and it was handled but just took some time doing it.

Anthony, St Helens
5.0

14.09.2021

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Lovely hotel. Staff were amazing.

Sabrina, Dublin 7
4.0

10.08.2021

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Great location great service and staff food excellent

Jennifer, BELFAST
5.0

10.08.2021

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

We had a 2night stay with family and friends. The service throughout our stay was amazing all the staff where so pleasant from the moment we checked in to the moment we checked out. Such a family friendly place kids received gift bags upon arrival. We where allowed to check in early as our room was ready this made things so much better, room was amazing can't fault one single thing about it. We enjoyed dinner both nights in the hops bar the staff in there were fantastic with the kids great atmosphere!! And breakfast in Goodwins was top class. Honestly I was a bit anxious about this trip after reading some poor reviews so I felt compelled to write a review so other families know that this was a fantastic experience for our group. Can't wait to book again.